Terms and Conditions

CONTACTLESS DELIVERYAs the health and wellbeing of our customers and staff is our top priority we are implementing the innovative new service of Contactless Delivery, available only within Sudan. Contactless Delivery can be selected at checkout. You acknowledge that upon electing Contactless Delivery, we shall not be responsible for any loss or damage to your Order upon delivery. You acknowledge that upon selecting Contactless Delivery, you shall be deemed to be in receipt of your Order upon delivery of the Order to your delivery address without requiring you to sign a receipt of delivery or any other proof of delivery. We will contact you by phone prior to the delivery using your registered contact details. In the event that you are not available to receive delivery of your Order and the Order is left outside your door, we will not be responsible for any loss or damage to the Order upon its delivery. We shall confirm delivery of your Order via an SMS message.THE WAREHOUSE All our orders are housed with us and dispatched directly from Dubai. Every order is cleaned upon arrival before it reaches you, and products are handled only with protective gloves.OUR DRIVERS AND VANS All our vans are fully cleaned inside and out in an intensive daily process that ensures the utmost hygiene. Drivers are equipped with disinfectants and face masks and wear protective gloves when handling any order.THE NEXT STEPS We are developing new special features using the most advanced sanitary procedures to help keep you safe. We thank you for your trust and promise to always uphold your confidence in us as we do everything in our power to support you and our community.


Dear Valued customer it is with great regret that we announce that Alzoolstyle will be closing as of 16 July 2020. We thank you for your loyal patronage over the last few years. We want to bring to your attention the revised terms and conditions that will apply to purchases made during this time. Importantly please note that returns and exchanges will not be permitted unless the item delivered is damaged or incorrectly fulfilled and store credits will need to be used during this period otherwise our policy on unused store credits set out below shall apply. In exchange, we are offering products at deep discounts. During this period we will continue to strive to ensure our customers receive an effortless shopping experience and we hope that you enjoy all our platform has to offer for this last month of trading.


Please read these Terms and any other terms of use posted on the Platform as together they form our Platform Terms governing your utilization of our Platform and Platform services (including the Platform Call Centre and Mobile application). We may change these Platform Terms from time to time without notice to you by posting the updated Platform Terms on the Platform, so please be sure to check regularly for updates. When you place an order through our Platform or the Platform Call Centre, you are deemed to have consented to the latest version of the Platform Terms then posted on our Platform. If a change in law means that we have to change our Platform Terms after you have placed an Order but before it has been fulfilled, we are obliged to apply that change to your Order. In all other cases, the version posted at the time your order was placed will apply. If you do not agree to be bound by the Platform Terms, you should not use the Platform.


We aim to make the Platform and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully: (i) make payment through one of our accepted tender types; (ii) agree to these Terms; and (iii) enter into binding Orders with us. Please refer to the Delivery section below. The Platform is for your personal or gift use only and commercial usage is not permitted. We reserve the right to decline Orders where we suspect commercial usage.


In order to take advantage of the features and services of this Platform, you can either utilize the Platform (or the Platform Call Centre) on a “guest check-out” basis or create an account and register your details with us. If you are an Alzoolstyleor Facebook member, you may also log in using your Alzoolstyle and/or Facebook membership details. It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. You can update your details by contacting us through our Platform Call Centre on ALZOOLSTYLE +916281810629 or updating them in your Platform profile. Please keep your account details and password confidential and secure. Our customer service agents will never ask you for your password. We are committed to complying with our Privacy Policy but are not responsible for any loss suffered through misuse of those details. Please notify us as soon as possible if you believe your account has been compromised. By registering or placing an Order on the Platform or through the Platform Call Centre you warrant that you meet the eligibility criteria described above and that the information you provide is yours and is accurate in all respects. Commercial entities are not eligible to register with us.


We take your privacy very seriously and therefore want you to know how your data is collected, used, shared and stored. By visiting and entering your details onto our Platform, you warrant that the data collected when you register and shop may be shared with other websites owned by Al Tayer Insignia LLC, including but not limited to www.alzoolstyle.com. Please refer to our Privacy and Cookie Policy for details on how we deal with your data.


When you place an order with us, then subject to your rights to cancel or return the items, you commit to buy the items described in that Order, at the price indicated including any delivery fees, cash handling fees, taxes and duties where applicable.
Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your Platform basket are not reserved until your Order is paid for. Where you first elect to pay for your Order via cash on delivery, we will send you a one-off SMS asking you to validate your selection and confirm your account information prior to dispatch. Please click on the link contained in the SMS to complete this verification step. If you do not complete this step within 3 calendar days of the day on which we sent you the SMS, we will cancel your Order.

The Platform (or our Platform Call Centre) may contain or provide information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be available immediately upon Order placement.

Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change significantly throughout the day. In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you. Receipt of your Order will be acknowledged by email. However, the Order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the Order.


We currently accept the following tender types for Orders placed on our Platform/through our Platform Call Centre: VISA, MASTERCARD, Paypal, and online credit.

PRICES Prices on the Platform are displayed in SDG, and exclude any services you may elect to pair the purchase with, delivery costs, cash handling fees, taxes or duties to which the purchase may be subject. Any such additional costs will be displayed before your final check out. Where you purchase using a payment card denominated in a different currency to SDG, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed. The destination you ask us to deliver to, the items & services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply (if any). Please refer to our Delivery section for further details on delivery options.

Although we make every effort to ensure prices displayed on our Platform and in our communications are correct, errors may occur. If an error occurs and your Order:

  • has already been processed, then we may at our discretion:
    1. cancel the Order (or part thereof), arrange for collection of the mid-priced item(s) from your original Order delivery address in the UAE and issue you a full refund including original Order delivery fees, taxes, cash handling fees and duties (if applicable);
    2. where the price you paid is lower than the actual price of the item, honour the price in your Order; or
    3. where the price you paid is higher than the actual price of the item, refund you the difference;
  • has not yet been processed, then we will notify you as soon as possible and only process the Order (or part thereof) once you have confirmed you are happy to buy at the correct price or otherwise cancel the Order (or part thereof) and refund your payment in full.

__UNUSED STORE CREDIT_ Alzoolstyle will cease to trade by close of business on 16 July 2020 and we ask that all customers holding store credit utilize any unused store credit prior to this date or to the extent they have not already, sign up to either our luxury affiliate platform Ounass or our loyalty programme Alzoolstyle. To the extent a customer has any unused Store Credit on the last day of trading, we will treat them in the following descending order of application: -for customers that are also registered with Ounass, their Store Credit will be transferred to the Ounass platform; -for customers that are also registered with our Alzoolstyle loyalty programme, their Store Credit will be transferred to the Alzoolstyle programme. -for customers that are not registered with either Ounass or Alzoolstyle, we ask that you sign up to either platform prior to 15 August 2020 so that we can transfer the credit otherwise the credits will expire on this date.


Promotional codes are valid only in accordance with their terms until the date stated, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. They are personal to you and cannot be transferred to third parties. Inner Circle discounts are currently not available for orders placed through the Platform or via the Platform Call Centre.

PROMOTIONS [Please add language here about the deep discount available at the time]


Orders may currently only be delivered to addresses in countries where our express courier partner delivers to. The Order delivery methods which are currently available are set out below.

The below options are available for delivery to your requested address in the United Arab Emirates. Please note that we deliver to the UAE Western Region on Tuesday and Friday, so your deliveries might be impacted by the time of your purchase.


Delivery to your requested address is subject to a shipping fee based on the weight of the order. You will be able to see the shipping fee applicable in your basket or on the checkout page before payment.

We provide international delivery with a contracted express courier. We will provide you with a tracking number within 3-5 working days. All purchases of physical items from Alzoolstyle are made pursuant to a shipment contract. Please note that we currently do not ship furniture or beauty items internationally.

The time of delivery depends on the express courier’s conditions and the country of destination. We are not liable for any delay arising during the shipping process, whether or not attributable to the contracted express courier, or to any event arising during the shipment, such as retention of the goods by customs.

It is your duty to ensure appropriate access for deliveries.

Depending on the country your order is being delivered to, additional charges for customs clearance may apply and must be borne by you. We have no control over these charges and can’t predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Alzoolstyle, you are considered the importer of record and must comply with all laws and regulations of the country in which you’re receiving the goods.

Please note that all duties, taxes and fees arising in the country your order is being delivered to must be borne by you.


For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labelling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring the use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Alzoolstyle, the recipient is the importer of record and must comply with all laws and regulations of the destination country.


We will only be accepting returns for damaged items or incorrectly fulfilled items during the last month of trading.

Damaged Goods/Incorrectly fulfilled Orders

If an item in your order is received damaged by you or is not what you ordered, then please arrange for a return of the item to us using the Returns Process. The item must be returned in the same condition you received it in within 30 days of receipt for a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties. The replacement may be available. Defective items may also benefit from a manufacturer’s defects warranty.
Please call us on ALZOOLSTYLE (Tell: +91628181062  ) if you need to return any items that qualify for this.

We regret but we cannot offer returns on the following categories of products: beauty items, grooming items, underwear and earrings, products not purchased via the Platform/Platform Call Centre, products sold on other Al Tayer Group websites. The above is without prejudice to any rights you may have to return defective products.

Any Alzoolstyle points accrued on a returned purchase will be debited from your Alzoolstyle account. Points will accrue on replacement items where applicable. Returned purchases which were paid for using Alzoolstyle points will be re-credited to your Alzoolstyle account.

We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels.

Refund Process If your order qualifies for a refund, we will proceed the following way:

  • Cash on Delivery orders gets refunded to Store Credit by default.
  • If you choose to pay with multiple payment methods, we will follow a certain refund order; (i) Alzoolstyle points will be refunded first to your Alzoolstyle account, (ii) Store Credits will be refunded next to your Store Credits account, (iii) Credit Card payment will be refunded to the Credit Card you’ve purchased the order with, (iv) PayPal payment will be refunded to your PayPal account, (v) Cash on Delivery payment will be refunded in Store Credits. PLEASE NOTE THIS IS SUBJECT TO OUR UNUSED STORE CREDITS SECTION


We are not able to offer Exchanges during our closure period. Only damaged or incorrectly fulfilled items will qualify for a return.


Certain product items may benefit from a manufacturer’s warranty. Please call us on ALZOOLSTYLE +916281810629 if you believe your product has a manufacturing defect.

CANCELLATION You may contact us at any time prior to your Order being marked as “Processed” on our online Order tracking system to cancel or change it. If you do so, we will at your request either: (i) cancel it free of charge and issue you with a full refund or (ii) do our best to change it, subject to stock availability and any applicable price adjustment. If the Order has been processed, please await delivery and use the Returns process. We may cancel an Order where you elect to pay through cash on delivery but you do not complete the SMS verification step on the basis described in the Orders section above.


By placing an order through our Platform, you acknowledge and agree that full liability for the products rests with the manufacturer and that we carry no product liability for those items save as described in the Returns and Refunds section in relation to returning the products and refunding the price paid (where applicable).


Title to the items in your order will pass to you on the later of the day on which: (i) you pay us in full for those items; or (ii) the day you receive the items. Risk in the items in your Order passes to you on delivery to the address detailed in the Order.


Your use of the Platform and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content (as described in the Content section below), including our software, HTML or other code contained in the Platform. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Platform is typically protected by national and international intellectual property laws and treaties. You are permitted to use the Content only as expressly authorized by us or the licensor of such Content. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above-listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.


In addition to the Intellectual Property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Platform. We have made every effort to ensure that the information on the Platform accurate and complete but we cannot promise that Content is error-free. We also do not promise that the functional aspects of the Platform or Content will be error-free or that this Platform or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.


By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication in any form or media. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please contact us. We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trademarks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This Platform is available to the public and therefore the information you consider confidential should not be posted to this Platform.


Our Platform may include hyperlinks to other websites or resources operated by third parties. We are not responsible for the content or accuracy of any pages that are not on our Platform or their availability. We do not endorse and are not liable, directly or indirectly, for the privacy policies of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.


At the time of publication on our Platform, all product descriptions are believed to be accurate. We also strive to represent the products on our Platform as accurately as possible, however, colours and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.


Except as otherwise provided in these Platform Terms or required by applicable law, we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Platform membership, any Content, or any products purchased through the Platform.

Your use of the Platform is at your sole risk and it is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the Platform at any time. Save as required by law, we make no warranties that access to the Platform will be uninterrupted or error-free; that the Platform will be secure; that the Platform or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from the Platform, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. No advice or information obtained by you from the Platform shall create any warranty of any kind.


Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Platform, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose.

Nothing in this Agreement is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.


You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Platform and/or your breach of any representation, warranty, or other provision of the Platform Terms, including the use by third parties accessing the Platform using your account caused by your action or inaction.


You acknowledge and agree that these Platform Terms constitute the complete and exclusive agreement between us concerning your use of the Platform and any purchase by you of any items through the Platform, and supersede and govern all prior proposals, agreements, or other communications.


Nothing contained in these Platform Terms shall be construed as creating any agency, partnership, or other forms of joint enterprise between us.


We may assign our rights under this Agreement to any entity under the ultimate beneficial control of the Al Tayer family.


Any failure to exercise or any delay by either party in exercising its rights or remedies under these Platform Terms shall not be construed as a waiver thereof. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law.


If any provision of these Platform Terms is held to be illegal or unenforceable, the remaining Platform Terms (or parts thereof) will not be affected and will remain in full force and effect.