Delivery to your requested address is subject to a shipping fee based on the weight of the order. You will be able to see the shipping fee applicable in your basket or on the checkout page before payment.
We provide international delivery with a contracted express courier. We will provide you with a tracking number within 3-5 working days. All purchases of physical items from Alzoolstyle are made pursuant to a shipment contract. Please note that we currently do not ship furniture or beauty items internationally.
The time of delivery depends on the express courier’s conditions and the country of destination. We are not liable for any delay arising during the shipping process, whether or not attributable to the contracted express courier, or to any event arising during the shipment, such as retention of the goods by customs.
It is your duty to ensure appropriate access for deliveries.
Depending on the country your order is being delivered to, additional charges for customs clearance may apply and must be borne by you. We have no control over these charges and can’t predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Alzoolstyle, you are considered the importer of record and must comply with all laws and regulations of the country in which you’re receiving the goods.
Please note that all duties, taxes and fees arising in the country your order is being delivered to must be borne by you.
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labelling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring the use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Alzoolstyle, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
RETURNS AND REFUNDS
We will only be accepting returns for damaged items or incorrectly fulfilled items during the last month of trading.
Damaged Goods/Incorrectly fulfilled Orders
If an item in your order is received damaged by you or is not what you ordered, then please arrange for a return of the item to us using the Returns Process. The item must be returned in the same condition you received it in within 30 days of receipt for a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties. The replacement may be available. Defective items may also benefit from a manufacturer’s defects warranty.
Please call us on ALZOOLSTYLE (Tell: +91628181062 ) if you need to return any items that qualify for this.
We regret but we cannot offer returns on the following categories of products: beauty items, grooming items, underwear and earrings, products not purchased via the Platform/Platform Call Centre, products sold on other Al Tayer Group websites. The above is without prejudice to any rights you may have to return defective products.
Any Alzoolstyle points accrued on a returned purchase will be debited from your Alzoolstyle account. Points will accrue on replacement items where applicable. Returned purchases which were paid for using Alzoolstyle points will be re-credited to your Alzoolstyle account.
We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels.
Refund Process If your order qualifies for a refund, we will proceed the following way:
- Cash on Delivery orders gets refunded to Store Credit by default.
- If you choose to pay with multiple payment methods, we will follow a certain refund order; (i) Alzoolstyle points will be refunded first to your Alzoolstyle account, (ii) Store Credits will be refunded next to your Store Credits account, (iii) Credit Card payment will be refunded to the Credit Card you’ve purchased the order with, (iv) PayPal payment will be refunded to your PayPal account, (v) Cash on Delivery payment will be refunded in Store Credits. PLEASE NOTE THIS IS SUBJECT TO OUR UNUSED STORE CREDITS SECTION
We are not able to offer Exchanges during our closure period. Only damaged or incorrectly fulfilled items will qualify for a return.
Certain product items may benefit from a manufacturer’s warranty. Please call us on ALZOOLSTYLE +916281810629 if you believe your product has a manufacturing defect.
CANCELLATION You may contact us at any time prior to your Order being marked as “Processed” on our online Order tracking system to cancel or change it. If you do so, we will at your request either: (i) cancel it free of charge and issue you with a full refund or (ii) do our best to change it, subject to stock availability and any applicable price adjustment. If the Order has been processed, please await delivery and use the Returns process. We may cancel an Order where you elect to pay through cash on delivery but you do not complete the SMS verification step on the basis described in the Orders section above.
By placing an order through our Platform, you acknowledge and agree that full liability for the products rests with the manufacturer and that we carry no product liability for those items save as described in the Returns and Refunds section in relation to returning the products and refunding the price paid (where applicable).
TITLE TO GOODS
Title to the items in your order will pass to you on the later of the day on which: (i) you pay us in full for those items; or (ii) the day you receive the items. Risk in the items in your Order passes to you on delivery to the address detailed in the Order.
INTELLECTUAL PROPERTY RIGHTS
Your use of the Platform and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content (as described in the Content section below), including our software, HTML or other code contained in the Platform. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Platform is typically protected by national and international intellectual property laws and treaties. You are permitted to use the Content only as expressly authorized by us or the licensor of such Content. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above-listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual Property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Platform. We have made every effort to ensure that the information on the Platform accurate and complete but we cannot promise that Content is error-free. We also do not promise that the functional aspects of the Platform or Content will be error-free or that this Platform or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.
USER GENERATED CONTENT
By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication in any form or media. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please contact us. We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trademarks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This Platform is available to the public and therefore the information you consider confidential should not be posted to this Platform.
Our Platform may include hyperlinks to other websites or resources operated by third parties. We are not responsible for the content or accuracy of any pages that are not on our Platform or their availability. We do not endorse and are not liable, directly or indirectly, for the privacy policies of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
At the time of publication on our Platform, all product descriptions are believed to be accurate. We also strive to represent the products on our Platform as accurately as possible, however, colours and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.
Except as otherwise provided in these Platform Terms or required by applicable law, we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Platform membership, any Content, or any products purchased through the Platform.
Your use of the Platform is at your sole risk and it is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the Platform at any time. Save as required by law, we make no warranties that access to the Platform will be uninterrupted or error-free; that the Platform will be secure; that the Platform or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from the Platform, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. No advice or information obtained by you from the Platform shall create any warranty of any kind.
Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Platform, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose.
Nothing in this Agreement is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.
You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Platform and/or your breach of any representation, warranty, or other provision of the Platform Terms, including the use by third parties accessing the Platform using your account caused by your action or inaction.
You acknowledge and agree that these Platform Terms constitute the complete and exclusive agreement between us concerning your use of the Platform and any purchase by you of any items through the Platform, and supersede and govern all prior proposals, agreements, or other communications.
Nothing contained in these Platform Terms shall be construed as creating any agency, partnership, or other forms of joint enterprise between us.
We may assign our rights under this Agreement to any entity under the ultimate beneficial control of the Al Tayer family.
Any failure to exercise or any delay by either party in exercising its rights or remedies under these Platform Terms shall not be construed as a waiver thereof. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law.
If any provision of these Platform Terms is held to be illegal or unenforceable, the remaining Platform Terms (or parts thereof) will not be affected and will remain in full force and effect.